Help Centre

Your membership runs the alert service behind the tag - the SMS and email alerts to multiple contacts, the always-on profile, scan location, medication reminders and free tag replacement. The tag is the easy part, the membership is the service that actually brings your pet home.

Your tag never stops working as visible ID - your pet's name and your number stay live, free, forever. Membership adds the alert network: instant SMS + email for your whole circle, scan location, and private finder chat.

A microchip needs a vet, a scanner, and office hours. Tagling needs a stranger and ten seconds. Use both — they're layers, not rivals.

Yes. We use marine-grade 316 stainless steel - the same alloy used on boat fittings that sit in saltwater year after year. Means no unhealthy rusting! If your tag ever breaks or rusts, we replace it as long as you're a member.

No. Any smartphone with a camera can scan the QR and open a mobile page in the browser — no app, no account, no sign-up. We designed it this way because a stranger helping shouldn't have to download anything.

Every pet and item needs its own Tagling tag (each has its own unique QR). You can link up to 5 tags to one account.

Everywhere. The tag is a QR code — anyone with a smartphone, anywhere in the world, can scan it. If your pet goes missing while you're travelling (or if you move overseas), Tagling still works. Alerts still reach you, wherever you are. (Note: your carrier may charge you to receive messages overseas.)

The tag is visible and obvious — most people who find a lost pet or item will see the Tagling tag. But if someone doesn't scan, you're no worse off.